since 1976
since 1976
Perodua has successfully held its first-ever Body & Paint (B&P) Skill Contest in a move to step up its human capital development efforts and provide higher standards of B&P service to its customers. Established in 2009, Perodua’s B&P business deals with the repair and restoration of vehicles that have been involved in collisions. It accepts cash payments as well as assists customers with insurance claims.
“Our B&P business aims to take much of the hassle away from the repair of collision-involved vehicles, with work carried out to the highest possible standards of quality and safety. The use of only genuine parts also gives customers total peace-of-mind,” said Perodua Sales Sdn Bhd Managing Director Dato’ Dr Zahari Husin.
“The safety of our customers is our top priority. When a vehicle gets involved in a collision, its structural integrity, and therefore its safety, may be compromised. Perodua B&P technicians are professionally trained to provide only the best workmanship in the restoration of Perodua vehicles that have been involved in collisions,” he added.
Although the carmaker has been holding its National Technical Skill Contest since 1997, involving service advisors, foremen and mechanics from all over Malaysia, this is the first time it has held such a contest for its B&P staff.
As with the National Technical Skill Contest, participants are put through tough customer-related scenarios and are judged not only on their technical expertise and problem-solving skills, but on their emphasis on Customer Satisfaction.
The inaugural Perodua B&P Skill Contest saw 140 B&P service advisors, body technicians and paint technicians from 35 B&P hubs and 4S outlets nationwide join the initial rounds throughout February and March.
The semi-finals in April narrowed it down to 12 finalists – equally split between the B&P service advisor, body technician and paint technician categories – and last week’s finals saw Norhizam Zainal Abidin (Puchong B&P Hub), Hazinin Rosli (Kota Kinabalu 2) and Fazwan Mazlan (Kota Bharu 1) winning the said categories respectively.
“We congratulate the first national Perodua B&P Skill Contest champions – they represent the best Perodua has to offer in the country in terms of B&P, and serve as examples to us all, especially our B&P staff nationwide,” said Dato’ Dr Zahari.
“The Perodua B&P Skill Contest brings with it a multitude of benefits. Via healthy competition, it encourages learning, sharing and applying knowledge gained amongst our B&P staff, not to mention the all-important Kaizen, or continuous improvement.
